Phones down (Resolved)
  • Priority - Critical
  • Affecting Other - Phone system

    • Please note that our phone lines are currently down. We are working hard to resolve this issue ASAP. 

      In the meantime, you can reach us on our other support solutions

    • Livechat on https://www.uhostafrica.com

      Social Media : Facebook @uhostafrica, Twitter @ uhostafrica , Instagram @uhostafrica

      Whatsapp: (+263) 08644 926 000

      Ticketing System: https://www.uhostafrica.com/clientzone/submitticket.php?step=2&deptid=1

  • Date - 19/09/2018 20:13 - 21/09/2018 17:14
  • Last Updated - 11/10/2018 17:15
co.zw Domains Processing (Resolved)
  • Priority - Critical
  • Affecting Other - co.zw Domains
  • Dear valued clients, 

    Please not that we are experiencing delays in processing co.zw domain requests on our system which is causing a backlog. 

    Please accept our apologies as we work on this issue. 

    Regards
    Technical Support

    UPDATE 22/01/2018 21:37: Service is restored and all backlog processed. 

  • Date - 20/01/2018 09:46 - 22/01/2018 21:37
  • Last Updated - 25/08/2018 09:05
SMS Platform (Resolved)
  • Priority - Medium
  • Affecting Other - SMS Platform
  • Dear clients, 

    We are experiencing issues with the SMS platform and our team are looking into resolving the issue. We apologize for any inconveniences caused. 

    UPDATE 15/08/2018 22:51: SMS Platform is back online. 

     

  • Date - 15/08/2018 21:38 - 15/08/2018 22:51
  • Last Updated - 25/08/2018 09:02
Email and website access issue (Resolved)
  • Priority - Critical
  • Affecting Server - Cloud Servers
  • Dear Customers,


    We are aware that some clients are having issues with their DNS and access to mail from 3rd party apps (Microsoft Outlook, Thunderbird). This issue is currently being worked on and we will notify you as soon as we have an update.

    In the meantime, If you wish to access your emails please use the browser www.uhostafrica.com/webmail, Or email support@uhostafrica.com with any other queries. 


    We apologize any inconveniences caused.

    UPDATE: 09/08/2018 14:32

    Our engineers have successfully restored all services. If you are still experiencing issues please email support@uhostafrica.com

     

  • Date - 09/08/2018 12:56 - 09/08/2018 21:23
  • Last Updated - 09/08/2018 21:23
server migration progress (Resolved)
  • Priority - Critical
  • Affecting Server - Cloud Servers
  • The migration is currently underway 

    13:00 around 25% of accounts remain to be fully migrated. 

    16:30 around 10% of accounts remain to be fully migrated. 

    18.50 we still have 450 accounts remaining until the migration is complete.

    21.00 we now have 200 accounts left to migrate at this time. 
    23.35 migration complete.

  • Date - 08/06/2017 00:00 - 17/08/2017 15:55
  • Last Updated - 02/04/2018 00:50
Major website upgrades (Resolved)
  • Priority - Medium
  • Affecting System - Website
  • We will be making updates to our main website from 2am on the 19th of March, 2018 service should only be affectd for a maximum of 2 hours and minimal disruption during the week as we complete the updates.

  • Date - 19/03/2018 02:00 - 25/08/2018 09:06
  • Last Updated - 15/03/2018 02:22
live chat downtime (Resolved)
  • Priority - Medium
  • Affecting Other - Live Chat
  • Please note that our Live chat system on our website is currently down. We are working hard to resolve this issue ASAP. 

    In the meantime, you can reach us on our other support solutions

    Social Media : Facebook @uhostafrica, Twitter @ uhostafrica , Instagram @uhostafrica

    Whatsapp: (+263) 08644 926 000

    Ticketing System: https://www.uhostafrica.com/clientzone/submitticket.php?step=2&deptid=1


  • Date - 14/11/2017 03:17 - 15/11/2017 09:49
  • Last Updated - 23/01/2018 09:50
Cloud platform upgrades (Resolved)
  • Priority - Medium
  • Affecting Server - Cloud Servers
  • At 00.00 we will be performing routine maintenance on the Cloud Hosting environment. During this maintenance servers will be rebooted 

  • Date - 15/01/2018 00:00 - 25/08/2018 09:06
  • Last Updated - 14/01/2018 17:37
clientzone updates (Resolved)
  • Priority - Medium
  • Affecting System - Clientzone
  • We will be doing some upgrades to the clientzone knowledgebase and other aspects to improve service delivery during 08/09/2017 and 09/09/2017.

    Some of the clientzone services might be affected during this period. For urgent assistance please contact us via email to support@uhostafrica.com

    W
    e apologise for any inconvenience caused during the service updates.

  • Date - 08/09/2017 00:00 - 14/01/2018 17:35
  • Last Updated - 19/08/2017 16:00
Website updates (Resolved)
  • Priority - Medium
  • Affecting Other - Main Website
  • Service to our website https://wwww.uhostafrica.com/ will be affected between the 1st of September 2017 and 7th of September 2017 due to some essitial work being carried out to improve the service.

    There will be momnents of downtime during this peiod although we will do our best to keep that to a minumum.

    All other services will be operating as normal. 

    Please accept our apologies for any inconveniences.

  • Date - 01/09/2017 00:00 - 25/08/2018 09:05
  • Last Updated - 19/08/2017 15:53
co.zw domains registrations/updates (Resolved)
  • Priority - Critical
  • Affecting Other - co.zw regisrty
  • We are experiencing delays processing co.zw domains at the moment. 

    The matter is being dealt with and we are trying to resolve the issue as soon as possible.

  • Date - 17/08/2017 15:48 - 14/01/2018 17:37
  • Last Updated - 17/08/2017 15:51
Email disruption due to upgrades (Resolved)
  • Priority - Critical
  • Affecting Server - Cloud Servers
  • Reported 11:00
    Please note that we are currently experiencing technical issues affecting your hosting account. This is affecting access to some websites, incoming and outgoing emails.

    We are currently configuring new infrastructure and technicians are working as quickly as possible to resolve this. In the mean time to access emails please use the webmail access in the browser 

    How to access Webmail 

    1. Open your preferred browser 
    2. go to uhostafrica.com/webmail
    3. enter your email address and password as usual 
    4. follow instructions on screen 


    We thank you for your patience and apologise for the inconveniences caused. 

    Our Support team will be available to help via the Live Chat function on our website, www.uhostafrica.com or via email support@uhostafrica.com and clientzone https://www.uhostafrica.com/clientzone/


    UPDATE 15.30

    Email issue has been resolved. 

    Clients that use 3rd party Email clients e.g Microsoft Outlook are advised to enable SSL/TSL for their accounts in order to stop connection errors.
    THIS IS NOW A REQUIRED ACTION FOR ALL ACCOUNTS WITH ACCORDANCE TO NEW INFRASTRUCTURE SETTINGS SET TO PROTECT EMAIL ACCOUNTS.  

    To update your account in Microsoft Outlook please follow the following instructions. 
    Step 1

    After opening Microsoft Office 

    Navigate to "File" on the top left corner




    Step 2

    Navigate to "Account Settings"
    Select the "Add and remove accounts or change connection settings.." option
     



    Step 3

    In Account Settings Tab select the "change" option once you have selected the email aaccount you would like to edit.


    Step 4

    Another pop up is going to show
    Towards the bottom right corner, click the button "More Settings.."
    Proceed to step 5



    Step 5

    The internet Email Setting pop up will show
    Proceed to select the "Advanced" Tab 
    Change the settings for the following 
    Incoming Server: 993 and select from the drop down the "SSL" option 
    Outgoing Server: 587 or 465 and select from the drop down the "TSL" or "SSL" option 
    click "OK" button 

    Proceed to step 6


    Step 6


    Click the Next button or "Test Account Setings"
    You should get the response below. 



    If none of the settings work for you please contact Technical Support via the clientarea https://www.uhostafrica.com/clientzone and we will look in to the issue for you. 

  • Date - 08/06/2017 20:53 - 08/06/2017 15:30
  • Last Updated - 08/06/2017 22:19
Server upgrades (Resolved)
  • Priority - High
  • Affecting Server - Cloud Servers
  •  
    Some of our clients will have their services upgraded on 8 June 2017, meaning their accounts will be moved to new server infrastructure to improve service delivery and speeds. This is pat of uHostAfrica's expansion program. 
    All your accounts (including emails, databases, web files and cPanel settings will be reconfigured to the new infrastructure and we expect this to be complete by 06.00hrs. During the above window, your account will be suspended, and our DNS system will begin directing traffic to the new servers allocated to your account. 

    ALL our hosting now uses SpamExperts and all emails will be redirected accordingly once the transfers complete. You will not lose any email.  


    While we upgrade your account any changes made to the databases will be lost. Although this is usually a small window of a few minutes, we recommend that any critical transactional website (e-commerce, forums, CRMs) are put into maintenance mode overnight to prevent loss of information.

    For improved security mail will require that SSL/TLS is enabled for Incoming POP3 and outgoing SMTP connections. If this is disabled you won't be able to collect email on the new server. You can activate SSL/TLS security immediately to avoid disruption.

    WHY THE UPGRADE?

    Faster websites
    We've upgraded all our web servers from Apache to LiteSpeed. LiteSpeed yields great performance increases over Apache, helping sites load more quickly whilst using fewer server resources. We've also removed lots of malicious sites. Together these changes have massively improved stability, uptime and security.

    SpamExperts
    We've also invested heavily in a more transparent and effective anti-spam solution for your email. The excellent SpamExperts (accessible via your cPanel) now runs in front of all servers and protects every one of your mailboxes - free of charge. Our anti-spam cluster routinely blocks over 1 million spam emails every day destined for our service. Nothing like a nice clean inbox!

    NEW SERVER HIGHLIGHTS

    RAM: 50% more + 50% faster than current servers
    CPU: 33% more cores + 35% faster than current servers
    Storage 300% more SSD Space + 25% faster than current servers
    Free SpamExperts with our cPanel
    500Gbps + DDoS protection 

    If you need assistance please raise a support ticket via the clientzone https://www.uhostafrica.com/clientzone

  • Date - 08/06/2017 00:00 - 17/08/2017 15:55
  • Last Updated - 08/06/2017 20:51
Server checks (Resolved)
  • Priority - Critical
  • Affecting Server - Cloud Servers
  • Following the DDOS attack this week we are checking all servers for any valnulability. Our Engineers will be on site to test a few things and will report back in full. 


    The checks should only last 2 hours from 2am - 4am on Saurtday 6 August 2016

    Services should not be affected by this.

  • Date - 06/08/2016 02:00 - 06/08/2016 04:00
  • Last Updated - 07/06/2017 09:54
co.zw registry issues (Resolved)
  • Priority - Critical
  • Affecting Other - Domain check
  • Our engineers are looking into the co.zw registry problems currently being faced by customers trying to check availability of co.zw domains on our platform. We will revert back with feedback once we get an update from the registrar. 

    In the mean time if you need a domain check for co.zw please raise a support ticket at https://www.uhostafrica.com/clientzone/submitticket.php and we will check for you. We sincerely apologise for inconveniences caused.

    UPDATE: All services have been restored now. Thank you for your patience.

  • Date - 02/03/2017 23:12 - 04/03/2017 16:10
  • Last Updated - 04/03/2017 16:10
SMS Service outage (Resolved)
  • Priority - Medium
  • Affecting Other - SMS Service
  • Our technical team is looking into the SMS service outage at the moment. The entire SMS gateway is down and all SMS updates are not going through. We will advise on progress. 

    Thank you for your patience and support during this time. 


  • Date - 28/08/2016 18:24 - 29/08/2016 07:59
  • Last Updated - 28/08/2016 18:27
whois search for .ug domains (Resolved)
  • Priority - High
  • Affecting Other - UG Registry
  • Our Engineers are working on fixing the .ug whois system. We have received reports that when searching domains under .ug ccTLD the search results are blank or shows an error. 

    We will report back soon as we have resolved this.

    Update - Engineers have managed to fix the issue now and the ug whois is now working.

  • Date - 11/08/2016 15:44 - 11/08/2016 16:10
  • Last Updated - 11/08/2016 16:11
inbound DDOS (Resolved)
  • Priority - High
  • Affecting Server - Cloud Servers
  • We are currently mitigating a massive inbound DDOS attack to the shared and reseller hosting servers.


    This may be affecting some customers' websites and reseller hosting.

    We use an Arbor Networks DDOS protection facility to block these attacks, however this does take several minutes to take effect.

    Normal service will be resumed as soon as possible.

    Please accept our apologies for any inconvenience.

    ----------------
    UPDATE - 13:08

    We have negated some 80Gbit of traffic and are continuing to block and mitigate the attack onthe servers.  We will keep all customers updated.

    ----------------
    UPDATE - 14:08

    We have now negated 120Gbit of traffic and are continuing to block the attack.

    ----------------
    UPDATE - 15:28

    We are now failing away the data from current servers to a separate cloud with higher resiliency from the DDOS attack.  This is an unprecedented attack the size of which we have not experienced before.
    We will continue to keep all customers updated as always.

    ----------------
    UPDATE - 17:28

    The failover is currently ongoing to move the servers out of the path of the attack.  We will continue to keep customers updated.

    ----------------
    UPDATE - 18:32

    The failover is currently still ongoing to movethe servers out of the path of the attack.  We will continue to keep customers updated.

    ----------------
    UPDATE - 20:15

    The move to the new DDOS filter is now 79% complete and progressing well.  We will continue to keep customers updated.

    ----------------
    UPDATE - 21:50

    The move to the new DDOS filter is now 89% complete and progressing well.  We will continue to keep customers updated.

    ----------------
    UPDATE - 23:39

    The move to the new DDOS filter is now 92% complete and progressing well.  We will continue to keep customers updated.

    ----------------
    UPDATE - 01:55

    The move to the new DDOS filter is now 96% complete and progressing well.  We will continue to keep customers updated.

    ----------------
    UPDATE - 07:28

    The move to the new DDOS filter is now complete. We are checking core services to bring these back online ASAP.

    ----------------
    UPDATE - 07:45

    Core service checks look fine, we are now working on booting the platform, we will report back once booted and services are back online.

    ----------------
    UPDATE - 08:45

    Core services are still booting further to consistency checks.

    ----------------
    UPDATE - 09:03

    All services are back online. 

  • Date - 04/08/2016 08:56 - 05/08/2016 09:59
  • Last Updated - 05/08/2016 09:01

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTP FTP POP3 PHP Info Server Load Uptime
Cloud Servers PHP Info